General Terms of Use

These general terms define the rights and obligations of the Parties when using the accommodation rental and other related services provided by Cohost.lt. We kindly ask you, as the service recipient (hereinafter – You), to carefully and thoroughly review all terms and conditions of service provision indicated by Cohost.lt.

Please note that when selecting and ordering specific services from Cohost.lt, you will also be presented with special terms of service for your chosen services, which specify and supplement these general terms. These general terms together with the special terms constitute a single and inseparable agreement.

 

1. Terms and conditions of accommodation services:

Before confirming a reservation, the user is introduced to the terms and conditions, which are presented during the booking process.

Mandatory consent: The user must read and confirm acceptance of the presented terms and conditions. Only after giving such consent can the user proceed to payment for the reservation.

 

2. Accommodation service reservations and cancellations:

During the reservation, the user must provide only accurate and correct information.

Cohost.lt services can only be reserved by adults.

Arrival at the reserved property:

  • Only the number of persons specified in the reservation may arrive.
  • Any additional guests must be approved by Cohost.lt and may be subject to extra charges.
  • Arrival at the rental property is allowed only from the designated check-in time.
  • The apartment must be vacated, and guests must check out by the designated check-out time.
  • If the guest fails to vacate the property on time and does not inform about a late departure, an additional daily reservation fee may apply.

2.1 Cancellation terms and reservation changes:

  • Free cancellation is available 7 or more days before arrival.
  • If the reservation is canceled less than 7 days before arrival, the advance payment is non-refundable.
  • Reservation date or condition changes are possible only by prior agreement with the Cohost.lt team and subject to availability.
  • If changes are made less than 7 days before arrival, an additional change fee may apply or the reservation may be considered canceled under the current rules.

 

3. Payment for accommodation services:

  • A 30% advance must be paid within 2 days after making the reservation.
  • The remaining 70% must be paid no later than 2 days before arrival.
  • If the reservation is made 2 days or less before arrival, the full 100% must be paid on the same day.

 

4. Property usage rules and user responsibility:

  • Use any electrical appliances properly and according to the manufacturer’s instructions, and never leave them unattended while switched on.
  • The guest is responsible for any damage or destruction of property within the accommodation or room.
  • The guest is responsible for any damage or loss of keys, cards, devices, or other items provided on the day of arrival and must return all such items by the check-out date.
  • If property is not returned on time, or is damaged or destroyed, the guest unconditionally undertakes to compensate for the damage caused.
  • When using the rental property’s Wi-Fi access, the guest must not violate third-party intellectual property rights, use the internet connection for malicious purposes, or engage in any other illegal activity.

 

5. Issuance of invoices for accommodation services:

If the guest requires an invoice for accommodation services, they must inform Cohost.lt immediately after making the reservation. This can be done by phone at +3706 58 01 012 or by email: [email protected].

All required billing details must be provided.

The invoice is issued after check-out from the apartment.

 

6. Administrative services:

6.1 Service provision principle

Cohost.lt provides comprehensive accommodation management services, which include:

  • Preparation and management of rental listings on the most popular rental platforms,
  • Pricing analysis to maximize occupancy opportunities and increase profit,
  • Property maintenance, including cleaning services, supply replenishment, and technical maintenance organization,
  • Full guest communication – responding to inquiries, check-in/check-out, and problem-solving,
  • Financial accounting – preparation of income and expense reports for property owners.

6.2 Service provision procedure:

Administrative services are provided only after signing a contract.

Before signing the contract, the user is provided with:

  • Cooperation proposal describing the services provided, rates, and conditions,
  • Contract template for review specifying:
    • Contract commencement date,
    • Contract termination conditions,
    • Scope of service provision.

The management contract may be terminated with prior notice, according to the conditions specified in the contract.

6.3 Property maintenance and technical work

Cohost.lt organizes and supervises:

  • Regular cleaning and tidying of apartments,
  • Replenishment of linens, hygiene, and other essential supplies,
  • Minor repairs and technical maintenance,
  • Breakdown repairs through its network of trusted partners.

6.4 Income and expense accounting

The property owner receives regular financial reports containing detailed income and expense summaries.

 

7. Consumer dispute resolution information:

Disputes regarding improper performance of services are examined by the State Consumer Rights Protection Authority.

Contacts for dispute resolution:

Link to the ODR platform:

Disputes can also be resolved electronically through the European Online Dispute Resolution platform: http://ec.europa.eu/odr.